000			00982nam a22001457a 4500
999			_c1450 _d1450
008			130408b xxu||||| |||| 00| 0 eng d
020			_a9789291958239
040			_aZET-Ke.
110			_a International Air Transport Association _91860
245			_aAviation training programme: _bairline cabin crew training/ _cby International Air Transport Association
260			_aMontreal-Geneva: _b International Air Transport Association, _c2010.
300			_avi,351p.: _bill.; _c24cm.
505			_aIntroduction to cabin crew profession -- Landing the job -- Cabin crew healthy living -- Introduction to the aviation industry -- Introduction to aircraft and aviation familiarization -- Crew member coordination and communication -- Customer service -- Managing passenger interaction -- Safety and emergency procedures -- Medical emergencies and medical training -- Introduction to dangerous goods -- Aviation security -- Introduction to airline catering and food security.
942			_2lcc _cBK