| 000 | 00644nam a22002057a 4500 | ||
|---|---|---|---|
| 999 |
_c1543 _d1543 |
||
| 008 | 140307b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780750657402 | ||
| 040 |
_aZET.Ke _dZET.Ke |
||
| 050 |
_aHD62 _b.O1 2003 |
||
| 100 | _aOakland, John S. | ||
| 245 |
_aTQM : _bText with cases / _cJohn, S. Oakland |
||
| 250 | _a3rd ed. | ||
| 260 |
_aNew York : _bRoutledge, _c2003 |
||
| 300 |
_ax, 483 p. : _bill. ; _c22 cm. |
||
| 440 | _aTQM. | ||
| 500 | _aBiblio,includes index. | ||
| 505 | _aThe foundations of TQM -- Planning -- Performance -- Processes -- People -- Implementation. | ||
| 600 | _aOakland, John S. | ||
| 942 |
_2lcc _cBK _kHD62 _m.O1 2003 |
||