000			01448cam a22002534a 4500
999			_c2461 _d2461
001			13165582
003			ZET-ke
005			20190814155156.0
008			030417s2004 njua b 001 0 eng
010			_a 2003051252
020			_a0131018183
040			_aDLC _cDLC _dZET-ke _beng
050	0	0	_aHF5415.157 _b.F67 2004
100	1		_aFoster, S. Thomas.
245	1	0	_aManaging quality : _ban integrative approach / _cS. Thomas Foster.
250			_a2nd ed.
260			_aUpper Saddle River, N.J. : _bPearson Prentice Hall, _cc2004.
300			_axxi, 518 p. : _bill. ; _c26 cm. + _e1 CD-ROM (4 3/4 in.)
504			_aIncludes bibliographical references and index.
505			_aDiffering perspectives on quality -- Quality theory -- Global supply chain quality and international quality standards -- Strategic quality planning -- The voice of the customer -- The voice of the market -- Quality and innovation in product and process design -- Designing quality services -- Managing supplier quality in the supply chain -- The tools of quality -- Managing quality improvement teams and projects -- Statistically based quality improvement for variables -- Statistically based quality improvement for attributes -- Six-sigma management and tools -- Managing learning for quality improvement -- Implementing and validating the quality system.
650		0	_aQuality of products.
650		0	_aQuality control.
942			_2lcc _cBK _kHF5415.157 _m.F67 2004