000			01171pam a2200289 a 4500
999			_c2894 _d2894
001			1493210
003			ZET-ke
005			20211006020010.0
008			880722s1988 miua b 001 0 eng
010			_a 88021514
020			_a0866121803
040			_aDLC _cZET-ke _dDLC
050	0	0	_aTX911.3.M27 _bS7 1998
082	0	0	_a647/.94/068 _219
100	1		_aKasavana, Michael L.
245	1	0	_aFront office procedures / _c Michael L. Kasavana.
250			_a5th ed
260			_aEast Lansing, Mich. : _bEducational Institute of the American Hotel & Motel Association, _cc1998.
300			_ax, 511 p. : _bill. ; _c29 cm.
504			_aIncludes bibliographies and index.
505			_aThe lodging industry -- Hotel organisation -- Front office operations -- Reservations -- Registration -- Front office responsibilities -- Check out ad settlement -- The night audit -- Planning and evaluating operations -- Revenue management -- Managing human resources.
650		0	_aHotel management. _9916
650		0	_aMotel management.
700	1		_aBrooks, Richard M. _d1947-
906			_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg
942			_2lcc _cBK _kTX911.3 _m.M27S7 1998 _01