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999			_c3232 _d3232
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008			010918s2001 nyua 001 0 eng
010			_a 2001047674
020			_a0766823431
040			_aDLC _cZET-Ke _dDLC
042			_apcc
050	0	0	_aTX911.3 _b.F75I86 2001
082	0	0	_a647.94/068 _221
100	1		_aIsmail, Ahmed.
245	1	0	_aFront office operations and management / _cAhmed Ismail.
260			_aAlbany, NY : _bDelmar Thomson Learning, _cc2001.
300			_axix, 355 p. : _bill. ; _c25 cm.
505			_aHotels - Past and present -- Hotel classifications -- The hotel guest -- The guest room -- Hotel organisation -- Front office overview -- Room rate structure -- The property management system -- Guest accounting -- Night audit -- Housekeeping -- Reservations and forecasting -- Measuring hotel performance -- Guest service.
650		0	_aHotel front desk personnel. _9915
650		0	_aHotel management. _9916
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy1103/2001047674-b.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy1103/2001047674-d.html
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy1103/2001047674-t.html
906			_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg
942			_2lcc _cBK _kTX911.3 _m.F75I86 2001 _02