000			00586nam a22001817a 4500
999			_c364 _d364
008			120323t xxu||||| |||| 00| 0 eng d
020			_a0658002996
040			_aZET-Ke
050			_aP90 _b.G299 2001
100			_aGalvin, Kathleen M. _9771
245			_aCommunication works : _bcommunication applications in the workplace / _cKathleen M. Galvin and Jane Terrell.
260			_aIllinois : _bNational Textbook Company, _c2001.
300			_axix, 396 ages : _bill., _c24cm.
500			_aIncludes index.
505			_aCommunication and the workplace -- Communication competence and workplace culture -- Verbal communication -- Nonverbal communication -- Listening -- Interpersonal communication -- Interviewing for a job -- Group and team communication -- Conflict and conflict management -- Planning and researching a presentation -- Preparing a presentation -- Giving a presentation -- Everyday public speaking -- The persuasive process.
650			_aCommunication _9515
700			_aTerrell, Jane. _9772
942			_2lcc _cBK _hP90