000			01482pam a2200241 a 4500
999			_c3916 _d3916
001			2123879
005			20190816131320.0
008			970312s1997 mauab b 001 0 eng
010			_a 97010359
020			_a0256220573 (alk. paper)
040			_aDLC _cDLC _dZET-Ke
050	0	0	_aHF5718 _b.L63 1997
100	1		_aLocker, Kitty O.
245	1	0	_aBusiness and administrative communication / _cKitty, O. Locker.
246	3	0	_aCommunication.
250			_a4th ed.
260			_aBoston, Mass : _bIrwin/McGraw-Hill, _cc1997.
300			_axviii, 680 p. : _bill. (some col.), col. map ; _c29 cm.
500			_aIncludes one quick reference chart.
504			_aIncludes bibliographical references (p. 654-665) and indexes.
505			_aBusiness communication, management and success -- Building goodwill -- Adapting your message to your audience -- Making your writing easy to read -- Planning, composing and revising -- Designing documents, slides and screens -- Informative and positive messages -- Negative messages -- Writing persuasive messages -- Handling difficult persuasive situations -- Sales and fund-raising letters -- International communication -- Working and writing in groups -- Planning, proposing and researching reports -- Analyzing data and writing reports -- Using graphs and other visuals -- Making oral presentations -- Resumes -- Job application letters -- Job interviews, follow up letters and calls, and job offers.
942			_2lcc _cBK _kHF5718 _m.L63 1997