000 00538nam a2200193 4500
005 20160623122928.0
008 160623b xxu||||| |||| 00| 0 eng d
020 _a9780131268463
040 _aZET-Ke
050 _aHF 5413
_b.L68 2004
100 _aLovelock, Christopher
245 _aServices Marketing /
_cChristopher Lovelock and Jochein Writz
250 _a5th ed.
260 _bPrentice-Hall ,
_c2004
300 _a652 p.
_c26 cm
500 _aIncludes index
700 _aWritz Jochen
942 _2lcc
_cBK
_kHF 5413
_m.L68 2004
999 _c3980
_d3980