000			01683nam a22001817a 4500
999			_c4156 _d4156
005			20190802122238.0
008			171114b xxu||||| |||| 00| 0 eng d
020			_a9781526401335
040			_aDLC _cDLC _dZET-Ke
050			_aHV297 _b.M67 2017
100			_aMoss, Bernard.
245			_aCommunication skills in health and social care / _cBernard Moss.
300			_axix, 249 pages :
505			_aAcceptance -- Active listening -- Advising -- Advocacy -- Anti-discriminatory practice -- Assertiveness -- Assessment -- Barriers to good communication -- Breaking bad news -- Chairing meetings -- Challenging -- Communication and social media -- Complaints -- Confidentiality -- Conflict management -- Counselling -- Court room skills -- Eco maps -- Emotional Intelligence (EI) -- Empathy -- Empowerment, resilience and a strengths perspective -- Endings -- Establishing a professional relationship -- Feedback-giving and receiving -- Genograms -- Getting unstuck -- Group work -- Information & communication technology (ICT) and health informatics -- Interpreters -- Inter professional collaboration -- Interviewing children -- Labyrinths -- Learning difficulties -- Loss -- Mediation skills -- Mindfulness -- Motivational interviewing -- Non-verbal communication -- Overcoming fears and anxieties -- Professional capabilities framework (PCF) -- Reflective practice -- Religion -- Spirituality -- Suicide -- Supervision -- Talks and presentations -- Telephone skills -- Time management -- Tricky topics: sexuality and death -- Whistle blowing -- Wrong messages.
521			_aIncludes bibliographical references.
650			_2Health care .
942			_2lcc _cBK _kHV297 _m.M67 2017