| 000 | 00954cam a2200217 a 4500 | ||
|---|---|---|---|
| 999 |
_c420 _d420 |
||
| 008 | 910610s1991 enka 001 0 eng | ||
| 020 | _a9780750642309 | ||
| 040 |
_aOCLC _cOCLC _dZET-Ke |
||
| 050 | 0 | 0 |
_aTX911.3.F75 _b.A23 1999 |
| 100 | 1 |
_aAbbott, Peter. _9914 |
|
| 245 | 1 | 0 |
_aFront office : _bprocedures, social skills, yield and management / _cPeter Abbott and Sue Lewry. |
| 250 | _a2nd ed. | ||
| 260 |
_aOxford ; _bButterworth-Heinemann , _c1999. |
||
| 300 |
_a211 p. : _bill. ; _c25 cm. |
||
| 505 | _aAdvance bookings -- Check-in and related issues -- Guest accounting -- Legal aspects and security -- Hospitality -- Social skills -- Sales -- Marketing aspects -- Yield management -- Groups -- Tariffs -- Control -- Staffing -- Equipment. | ||
| 650 | 0 |
_aHotel front desk personnel. _9915 |
|
| 650 | 0 |
_aHotel management. _9916 |
|
| 650 | 0 | _aHotels. | |
| 700 | 1 |
_aLewry, Sue. _9917 |
|
| 942 |
_2lcc _cBK _hTX911.3.F75 _kTX911.3.F75 _m.A23 1999 _02 |
||