000			01471cam a2200253 a 4500
999			_c4222 _d4222
001			637175
003			ZET-ke
005			20220713020010.0
008			931215s1994 nyua b 001 0 eng
010			_a 93049388
020			_a081440233X :
040			_aLC _cZET-Ke _dZET-Ke _beng
050	0	0	_aHD58.9 _b.A447 1994
100	1		_aAlbrecht, Karl, _d1941-
245	1	4	_aThe Northbound train : _bfinding the purpose, setting the direction, shaping the destiny of your organization / _cKarl Albrecht.
260			_aNew York : _bAMACON, _cc1994.
300			_ax, 213 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references and index.
505			_aQuo vadis: why organizations are losing their way -- Beyond executive management: the call for leadership -- Learning the new rules of the game -- The design of meaning: piecing together the strategy puzzle -- The environment scan: what's going on out there? -- The organizational scan: who are we? -- The opportunity scan: what are our possibilities? -- Model building 101: the customer value model -- Model building 102: visions, mission and vaues -- Model building 103: business logic and strategy -- Model building 104: the customer value package -- Strategic gap analysis: what's the "delta"? -- Action planning -- Strategy deployment.
650		0	_aOrganizational effectiveness. _92381
650		0	_aStrategic planning. _9142
650		0	_aCustomer services.
942			_2lcc _cBK _kHD58.9 _m.A447 1994 _02