000			01028nam a22001817a 4500
999			_c638 _d638
008			120326t xxu||||| |||| 00| 0 eng d
020			_a9780719545238
040			_aZET-Ke
050			_aHF5718 _b.S45 1998
100			_aSillars, Stuart. _91020
245			_aSuccess in Communication / _cStuart Sillars.
260			_aLondon : _bJohn Murray, _c1998.
300			_axiv, 354p. : _bill. ; _c20 cm.
500			_aIncludes Index.
505			_aThe nature of communication -- Kinds of communication -- Principles and practices of communication -- Language -- Spelling and punctuation -- Oral communication -- Using the telephone -- Reading and understanding -- Notes and abstracts -- Writing for colleagues and the public -- Business letters: Contents and layout -- Business letters: some applications -- Forms and questionnaires -- Graphic communication -- Reports -- Committees and meetings -- Information technology and communication -- Business reference sources.
650			_aCommunication _91021
942			_2lcc _cBK _hHF5718