000			02957cam a2200457Mi 4500
001			on1338030280
003			OCoLC
005			20241121072953.0
006			m d
007			cr unu||||||||
008			220727s2022 cau ob 001 0 eng d
040			_aTOH _beng _erda _cTOH _dN$T
020			_a9781523001958 _q(electronic bk.)
020			_a152300195X
035			_a3097679 _b(N$T)
035			_a(OCoLC)1338030280
037			_a6B4F67BF-EC51-4D4D-B5C5-F9BC50772F5D _bOverDrive, Inc. _nhttp://www.overdrive.com
050	0	0	_aHM1126 _b.A27 2022
082	0	4	_a303.6/9 _223/eng/20220328
049			_aMAIN
100	1		_aAbrams, Hesha, _eauthor. _918256
245	1	0	_aHolding the calm : _bthe secret to resolving conflict and defusing tension / _cHesha Abrams.
264		1	_aOakland, CA : _bBerrett-Koehler Publishers, _c[2022]
300			_a1 online resource
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_atext file _2rda
385			_aGeneral _2tlctarget
500			_aElectronic book.
520			_a"In this book, readers will learn how to diffuse conflict by tapping into tools that will help them identify personalized solutions for every problem. Conflict can be destructive. Thousands of years of history have shown that human beings have always struggled to resolve disputes calmly and nonviolently. Now our society has less respect for its institutions and authority figures than ever because most people don't know how to lead out of a conflict stalemate. But, says Hesha Abrams, it doesn't have to be this way. Holding the Calm is the ultimate guide to help mediators of all kinds develop workable, immediate conflict management skills to approach workplace issues, lawsuits, marriage disputes, and everyday arguments. It is chock full of tools and techniques designed to facilitate civilized discussions involving drastically opposing viewpoints. The book's short chapters are written in an easy, accessible format to impart rich skills, anecdotes, and lessons that will arm leaders with the best approaches to conflict. This book teaches readers how to pick the right solution for the right situation-like when to turn lemons into lemonade and when to reach for the tequila and salt. Reading group discussion guide available in book"-- _cProvided by publisher.
590			_aAdded to collection customer.56279.3
650		0	_aConflict management.
650		0	_aInterpersonal communication. _9109
650		0	_aMediation. _918257
655		4	_aElectronic books. _93907
776	0	8	_iPrint version: _aHesha Abrams Mediation LLC (Dallas, Texas). _tHolding the calm _bFirst. _dOakland, CA : Berrett-Koehler Publishers, [2022] _z9781523001941 _w(DLC) 2021062834
856	4	0	_3EBSCOhost _uhttps://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=3097679
938			_aEBSCOhost _bEBSC _n3097679
994			_a92 _bN$T
999			_c8062 _d8062