| 000 | 00786nam a22001937a 4500 | ||
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| 005 | 20250716162304.0 | ||
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| 020 | _a9798179924425 | ||
| 050 |
_aHE8788 _b.F45 2008 |
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| 100 |
_aFeinberg, Richard _928462 |
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| 245 |
_aCases in Call Center Management: _bGreat ideas (th) at work/ _cRichard Feinberg, Ko de Ruyter, & Lynne Bennington |
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| 260 |
_aMumbai. _bJaico Publishing House, _cc2008 |
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| 300 |
_ax, 356 pages. _bill.; |
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| 500 | _aIncludes index | ||
| 505 | _aHuman Resource Management in Call Centers -- Operational management of call centers -- Strategic Mnanagement of Call Centers -- Technology Issues | ||
| 700 |
_aRuyter, Ko de _928463 |
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| 700 |
_aBennington, Lynne _928464 |
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| 942 |
_2lcc _cBK _hLCC _kHE8788 _m.F45 2008 |
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| 999 |
_c9753 _d9753 |
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