Managing front office operations /
Kasavana, Michael L., 1947-
Managing front office operations / Michael L. Kasavana, Richard M. Brooks. - 8th ed. - Lansing, Mich. : American Hotel & Lodging Association, Educational Institute, c2009. - xvi, 653 p. : ill. ; 23 cm.
Includes bibliographical references and index.
The lodging industry -- Hotel organisation -- Front office operations -- Reservations -- Registration -- Communications and guest services -- Security and lodging industry -- Front office accounting -- Check out and account settlement -- The role of housekeeping in hospitality operations -- The front office audit -- Planning and evaluating operations -- Revenue management -- Managing human resources -- Internet concepts.
9780866123389
2010287034
Hotel management.
TX911.3.M27 / .K385 2009
Managing front office operations / Michael L. Kasavana, Richard M. Brooks. - 8th ed. - Lansing, Mich. : American Hotel & Lodging Association, Educational Institute, c2009. - xvi, 653 p. : ill. ; 23 cm.
Includes bibliographical references and index.
The lodging industry -- Hotel organisation -- Front office operations -- Reservations -- Registration -- Communications and guest services -- Security and lodging industry -- Front office accounting -- Check out and account settlement -- The role of housekeeping in hospitality operations -- The front office audit -- Planning and evaluating operations -- Revenue management -- Managing human resources -- Internet concepts.
9780866123389
2010287034
Hotel management.
TX911.3.M27 / .K385 2009