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Human resources management in the hospitality industry : an introductory guide / Michael J. Boella [and] Steven Goss-Turner.

By: Contributor(s): Material type: TextTextPublication details: Amsterdam ; Elsevier/Butterworth Heinemann, 2005.Edition: 8th edDescription: xx, 363 p. : ill. ; 28 cmISBN:
  • 9780750666367
Subject(s): LOC classification:
  • TX911.3.P4 .B64 2005
Contents:
Background to the industry's workforce--Human resource management--Job design--Recruitment--Selection--Appointment and induction--Performance management--Training--Management development--Job evaluation--Administration of wages and salaries--Incentives--Fringe benefits--Labour turnover and termination of employment--Employment relations--Law employment--Human resource planning, records and statistics--Labour cost and productivity--Organizing human resources--Managing people--Managing in an international context--HRM and multi-site hospitality operations--Customer care and quality--Business etichs.
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Holdings
Item type Current library Collection Call number Copy number Status Barcode
Books Books Zetech Library - Nairobi City Campus Reference Non-fiction TX 911.3.P4.B64 2005 (Browse shelf(Opens below)) C1 Not For Loan Z002630
Books Books Zetech Library - Ruiru Campus General Stacks Non-fiction TX 911.3.P4 E23 2005 (Browse shelf(Opens below)) C2 Available Z007372

Includes bibliographic references and index.

Background to the industry's workforce--Human resource management--Job design--Recruitment--Selection--Appointment and induction--Performance management--Training--Management development--Job evaluation--Administration of wages and salaries--Incentives--Fringe benefits--Labour turnover and termination of employment--Employment relations--Law employment--Human resource planning, records and statistics--Labour cost and productivity--Organizing human resources--Managing people--Managing in an international context--HRM and multi-site hospitality operations--Customer care and quality--Business etichs.

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