Total quality management : text and cases / B. Janakiraman and R.K. Gopal
Material type: TextSeries: TQMPublication details: New Delhi : PHI Learning ; 2010.Description: ix, 250p. : ill. ; 21cmISBN:- 9788120329959
- HD62.15 .J3 2010
Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|---|
Books | Zetech Library - Mang'u | Non-fiction | HD62.15 .J3 2010 (Browse shelf(Opens below)) | Available | Z003214 | |||
Books | Zetech Library - Pioneer General Stacks | Non-fiction | HD62.15 .J3 2010 (Browse shelf(Opens below)) | C1 | Not For Loan | Z003212 | ||
Books | Zetech Library - TRC General Stacks | Non-fiction | HD62.15 .J3 2010 (Browse shelf(Opens below)) | C2 | Available | Z003213 |
Includes index.
Introduction to quality concepts -- Managing for quality products and services -- Seven QC tools -- The philosophy of TQM -- Quality gurus -- Quality circles -- Reactive improvement -- Proactive improvement -- Six sigma concepts -- Just in time -- Taguchi and Hoshin -- Quality awards -- Quality standards -- Business process re- engineering -- Bench marking -- Capability maturity model for software industry -- Customer relationship management.
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