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Front office procedures / Michael L. Kasavana.

By: Contributor(s): Material type: TextTextPublication details: East Lansing, Mich. : Educational Institute of the American Hotel & Motel Association, c1998.Edition: 5th edDescription: x, 511 p. : ill. ; 29 cmISBN:
  • 0866121803
Subject(s): DDC classification:
  • 647/.94/068 19
LOC classification:
  • TX911.3.M27 S7 1998
Contents:
The lodging industry -- Hotel organisation -- Front office operations -- Reservations -- Registration -- Front office responsibilities -- Check out ad settlement -- The night audit -- Planning and evaluating operations -- Revenue management -- Managing human resources.
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Holdings
Item type Current library Call number Copy number Status Barcode
Books Books Zetech Library - Ruiru Campus General Stacks TX911.3.M27S7 1998 (Browse shelf(Opens below)) C.1 Available Z006345

Includes bibliographies and index.

The lodging industry -- Hotel organisation -- Front office operations -- Reservations -- Registration -- Front office responsibilities -- Check out ad settlement -- The night audit -- Planning and evaluating operations -- Revenue management -- Managing human resources.

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