Communication skills in health and social care / Bernard Moss.
Material type: TextDescription: xix, 249 pagesISBN:- 9781526401335
- HV297 .M67 2017
Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|---|
Books | Zetech Library - TRC Reference | Non-fiction | HV297 .M67 2017 (Browse shelf(Opens below)) | C.1 | Not For Loan | Z008327 | ||
Books | Zetech Library - TRC General Stacks | Non-fiction | HV297 .M67 2017 (Browse shelf(Opens below)) | C.2 | Available | Z008332 |
Acceptance -- Active listening -- Advising -- Advocacy -- Anti-discriminatory practice -- Assertiveness -- Assessment -- Barriers to good communication -- Breaking bad news -- Chairing meetings -- Challenging -- Communication and social media -- Complaints -- Confidentiality -- Conflict management -- Counselling -- Court room skills -- Eco maps -- Emotional Intelligence (EI) -- Empathy -- Empowerment, resilience and a strengths perspective -- Endings -- Establishing a professional relationship -- Feedback-giving and receiving -- Genograms -- Getting unstuck -- Group work -- Information & communication technology (ICT) and health informatics -- Interpreters -- Inter professional collaboration -- Interviewing children -- Labyrinths -- Learning difficulties -- Loss -- Mediation skills -- Mindfulness -- Motivational interviewing -- Non-verbal communication -- Overcoming fears and anxieties -- Professional capabilities framework (PCF) -- Reflective practice -- Religion -- Spirituality -- Suicide -- Supervision -- Talks and presentations -- Telephone skills -- Time management -- Tricky topics: sexuality and death -- Whistle blowing -- Wrong messages.
Includes bibliographical references.
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