Pathways to performance : a guide to transforming yourself, your team, and your organization / Jim Clemmer.

Includes bibliographical references and index.

Changing, learning and improving -- Wandering off the improvement trail: the deadly dozen failure factors -- The high-performance balance: managing things, leading people -- Self-leadership: it all starts with you -- The big picture: a map to improvement pathways and passages -- Who are you and what do you want? -- Picturing your preferred future -- Principles -- Purpose -- Pinpointing your customer/ partner performance gaps -- Tomorrow's markets and customers: exploring, searching, and creating -- Innovation and organizational learning -- Establishing goals and priorities, getting organized and managing time -- Sketching your pathway to performance -- Infrastructure, process and discipline -- Process management --Teams -- Skill development -- Measurement and feedback -- Structure and systems -- Education and communication -- Reward and recognition -- Change champions and local initiatives -- Review, assess, celebrate, and refocus -- Change checkpoints, improvement milestones, and ringing true to you.