Hotel Front Office : training Manual / Sudhir Andrews.
Material type: TextPublication details: New Delhi: McGrawhill, c1982Description: xii,175 p.: ill.; 23cmISBN:- 0074515136
- TX911.3.F75 .A53 1982
Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|---|
Books | Zetech Library - Pioneer Reference | Non-fiction | TX911.3.F75.A53 1982 (Browse shelf(Opens below)) | C1 | Available | Z001231 |
includes Index
The hotel industry_Introduction -- Role of international Airlines in the Tourism industry -- Roles of travel agent in the Tourism industry -- Types of Hotels -- Front office_Introduction -- Qualities of front office staff -- Front office salesmanship -- Importance of job description -- Job description of front office assistants -- Departments that front office coordinates with -- Front office procedures for emergencies -- Information -- Reservations -- Taking a reservation on phone -- Processing reservation revisions/cancellations -- Reception -- How to calculate the room position -- Job description of front office cashiers -- Hotel credit -- Foreign currency -- Guest folio -- Allowances --Guest Departure --Safety locker management -- Job description of night auditor -- The transcript -- Lobby -- Job description of bell boy -- Job description of bell captain -- Guest arrival/departure procedure -- Control of bell boys -- Left luggage procedure -- Scanty baggage procedure -- Wake-call procedure -- Processing housekeeping discrepancy -- Other duties of lobby staff.
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