TQM in the service sector /
Mohanty, R. P.
TQM in the service sector / R. P. Mohanty and R. R. Lakhe. - Ahmedabad : Jaico Publishing, 2008. - 598p. : ill.; 24cm.
Includes bibliographic references
Understanding TQM -- Understanding the service system -- Service quality models -- Customer satisfaction through TQM -- Analytical tools for quality improvement -- Quality measurement -- Implementation of TQM -- ISO 9000 application -- TQM in the healthcare system -- TQM in financial services -- TQM in education -- TQM in the public sector -- TQM in other service systems -- Towards a world class service system.
8172249535
Total Quality Management
HD 62.15 / .M64 2008
TQM in the service sector / R. P. Mohanty and R. R. Lakhe. - Ahmedabad : Jaico Publishing, 2008. - 598p. : ill.; 24cm.
Includes bibliographic references
Understanding TQM -- Understanding the service system -- Service quality models -- Customer satisfaction through TQM -- Analytical tools for quality improvement -- Quality measurement -- Implementation of TQM -- ISO 9000 application -- TQM in the healthcare system -- TQM in financial services -- TQM in education -- TQM in the public sector -- TQM in other service systems -- Towards a world class service system.
8172249535
Total Quality Management
HD 62.15 / .M64 2008