TQM in the service sector / (Record no. 1259)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00516nam a22001697a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 120410t xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 8172249535 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | ZET-Ke |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD 62.15 |
| Item number | .M64 2008 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Mohanty, R. P. |
| 9 (RLIN) | 2513 |
| 245 ## - TITLE STATEMENT | |
| Title | TQM in the service sector / |
| Statement of responsibility, etc | R. P. Mohanty and R. R. Lakhe. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Ahmedabad : |
| Name of publisher, distributor, etc | Jaico Publishing, |
| Date of publication, distribution, etc | 2008. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 598p. : |
| Other physical details | ill.; |
| Dimensions | 24cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographic references |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Understanding TQM -- Understanding the service system -- Service quality models -- Customer satisfaction through TQM -- Analytical tools for quality improvement -- Quality measurement -- Implementation of TQM -- ISO 9000 application -- TQM in the healthcare system -- TQM in financial services -- TQM in education -- TQM in the public sector -- TQM in other service systems -- Towards a world class service system. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Total Quality Management |
| 9 (RLIN) | 2514 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Lakhe, R. R. |
| 9 (RLIN) | 2515 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Inventory number | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date last borrowed | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Non-fiction | Zetech Library - Pioneer | Zetech Library - Pioneer | General Stacks | 10/04/2012 | 2250 | 13 | 3 | HD 62.15 .M64 2008 | Z002472 | 04/01/2024 | 25/03/2019 | C2 | 10/04/2012 | Books | ||||
| Library of Congress Classification | Non-fiction | Zetech Library - TRC | Zetech Library - TRC | General Stacks | 10/04/2012 | 2252 | 26 | 13 | HD 62.15 .M64 2008 | Z002473 | 04/01/2024 | 15/11/2023 | C3 | 10/04/2012 | Books | ||||
| Library of Congress Classification | Non-fiction | Zetech Library - TRC | Zetech Library - TRC | General Stacks | 19/05/2014 | 2346 | 14 | 5 | HD 62.15 .M64 2008 | Z002410 | 04/01/2024 | 15/06/2023 | C1 | 19/05/2014 | Books |