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Exceptional customer service :

Ford, Lisa.

Exceptional customer service : going beyond your good service to exceed the customer's expectation / Lisa Ford, David McNair, Bill Perry. - Avon, Mass. : Adams, 2001. - xii, 203 : ill. ; 23 cm.

Includes index.

By using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service.

ISBN: 1580624588

LCCN: 2005299531

Nat. Bib. No.: GBA1-Y9420

Subjects--Topical Terms:
Customer services.

LC Class. No.: HF5415.5 / .F66 2001

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