Exceptional customer service : (Record no. 1310)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01173cam a2200301 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 14065407 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20120410145204.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 050805s2001 maua 001 0 eng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2005299531 |
| 015 ## - NATIONAL BIBLIOGRAPHY NUMBER | |
| National bibliography number | GBA1-Y9420 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1580624588 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)ocm46395322 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UKM |
| Transcribing agency | UKM |
| Modifying agency | ZET-Ke |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | lccopycat |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .F66 2001 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ford, Lisa. |
| 9 (RLIN) | 2601 |
| 245 10 - TITLE STATEMENT | |
| Title | Exceptional customer service : |
| Remainder of title | going beyond your good service to exceed the customer's expectation / |
| Statement of responsibility, etc | Lisa Ford, David McNair, Bill Perry. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Avon, Mass. : |
| Name of publisher, distributor, etc | Adams, |
| Date of publication, distribution, etc | 2001. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xii, 203 : |
| Other physical details | ill. ; |
| Dimensions | 23 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | By using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| 9 (RLIN) | 255 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Perry, Bill. |
| 9 (RLIN) | 2602 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | McNair, David. |
| 9 (RLIN) | 2603 |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbc |
| c | copycat |
| d | 2 |
| e | ncip |
| f | 20 |
| g | y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Item type | Books |
| Classification part | HF5415.5 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Inventory number | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date last borrowed | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Non-fiction | Zetech Library - Pioneer | Zetech Library - Pioneer | General Stacks | 10/04/2012 | 2380 | 7 | 2 | MOT HF5415.5.F66 2001 | Z002478 | 04/01/2024 | 06/10/2023 | C1 | 10/04/2012 | Books |