Organizational behaviour in hotels and restaurants :
Guerrier, Yvonne.
Organizational behaviour in hotels and restaurants : an international perspective / Yvonne Guerrier. - Chichester : John Wiley and Sons Ltd, c1999. - viii, 284 p. ; 25 cm.
Includes bibliographical references and index.
Introduction -- Ways of seeing organizations -- Ways of seeing hospitality organizations -- The many faces of culture -- Motivation, job perfomance and job satisfaction -- Groups and leading groups -- Designing jobs and organizational structures -- Managers and their roles -- Serving customers -- The wider environment -- Into the future.
9780471986508
99013331
Hotel management.
Restaurant management.
Organizational behavior.
TX911.3.M27 / .G84 1999
Organizational behaviour in hotels and restaurants : an international perspective / Yvonne Guerrier. - Chichester : John Wiley and Sons Ltd, c1999. - viii, 284 p. ; 25 cm.
Includes bibliographical references and index.
Introduction -- Ways of seeing organizations -- Ways of seeing hospitality organizations -- The many faces of culture -- Motivation, job perfomance and job satisfaction -- Groups and leading groups -- Designing jobs and organizational structures -- Managers and their roles -- Serving customers -- The wider environment -- Into the future.
9780471986508
99013331
Hotel management.
Restaurant management.
Organizational behavior.
TX911.3.M27 / .G84 1999