Total quality management : text and cases / B. Janakiraman and R.K. Gopal
Material type: TextSeries: TQMPublication details: New Delhi : PHI Learning ; 2010.Description: ix, 250p. : ill. ; 21cmISBN:- 9788120329959
- HD62.15 .J3 2010
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HD 62 .O1 2003 TQM : | HD 62.15 .B49 1994 Beyond Total Quality Management: | HD62.15.G5 1995 Total quality management : | HD62.15 .J3 2010 Total quality management : | HD 62.15 .M64 2008 TQM in the service sector / | HD 62.15 .M64 2008 TQM in the service sector / | HD62.15.T6 2001 Managing performance improvement / |
Includes index.
Introduction to quality concepts -- Managing for quality products and services -- Seven QC tools -- The philosophy of TQM -- Quality gurus -- Quality circles -- Reactive improvement -- Proactive improvement -- Six sigma concepts -- Just in time -- Taguchi and Hoshin -- Quality awards -- Quality standards -- Business process re- engineering -- Bench marking -- Capability maturity model for software industry -- Customer relationship management.
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