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Total quality management : text and cases / B. Janakiraman and R.K. Gopal

By: Contributor(s): Material type: TextTextSeries: TQMPublication details: New Delhi : PHI Learning ; 2010.Description: ix, 250p. : ill. ; 21cmISBN:
  • 9788120329959
LOC classification:
  • HD62.15 .J3 2010
Contents:
Introduction to quality concepts -- Managing for quality products and services -- Seven QC tools -- The philosophy of TQM -- Quality gurus -- Quality circles -- Reactive improvement -- Proactive improvement -- Six sigma concepts -- Just in time -- Taguchi and Hoshin -- Quality awards -- Quality standards -- Business process re- engineering -- Bench marking -- Capability maturity model for software industry -- Customer relationship management.
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode
Books Books Zetech Library - Mang'u Non-fiction HD62.15 .J3 2010 (Browse shelf(Opens below)) Available Z003214
Books Books Zetech Library - Pioneer General Stacks Non-fiction HD62.15 .J3 2010 (Browse shelf(Opens below)) C1 Not For Loan Z003212
Books Books Zetech Library - TRC General Stacks Non-fiction HD62.15 .J3 2010 (Browse shelf(Opens below)) C2 Available Z003213
Browsing Zetech Library - TRC shelves, Shelving location: General Stacks, Collection: Non-fiction Close shelf browser (Hides shelf browser)
HD 62 .O1 2003 TQM : HD 62.15 .B49 1994 Beyond Total Quality Management: HD62.15.G5 1995 Total quality management : HD62.15 .J3 2010 Total quality management : HD 62.15 .M64 2008 TQM in the service sector / HD 62.15 .M64 2008 TQM in the service sector / HD62.15.T6 2001 Managing performance improvement /

Includes index.

Introduction to quality concepts -- Managing for quality products and services -- Seven QC tools -- The philosophy of TQM -- Quality gurus -- Quality circles -- Reactive improvement -- Proactive improvement -- Six sigma concepts -- Just in time -- Taguchi and Hoshin -- Quality awards -- Quality standards -- Business process re- engineering -- Bench marking -- Capability maturity model for software industry -- Customer relationship management.

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