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Front office procedures / Michael L. Kasavana.

By: Contributor(s): Material type: TextTextPublication details: East Lansing, Mich. : Educational Institute of the American Hotel & Motel Association, c1998.Edition: 5th edDescription: x, 511 p. : ill. ; 29 cmISBN:
  • 0866121803
Subject(s): DDC classification:
  • 647/.94/068 19
LOC classification:
  • TX911.3.M27 S7 1998
Contents:
The lodging industry -- Hotel organisation -- Front office operations -- Reservations -- Registration -- Front office responsibilities -- Check out ad settlement -- The night audit -- Planning and evaluating operations -- Revenue management -- Managing human resources.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Books Books Zetech Library - TRC General Stacks TX911.3.M27S7 1998 (Browse shelf(Opens below)) C.1 Available Z006345
Browsing Zetech Library - TRC shelves, Shelving location: General Stacks Close shelf browser (Hides shelf browser)
TX 911.3 .M27 M4 2000 The business of hotels / TX 911.3 .M27 .M43 2000 The business of hotels / TX 911.3 .M27.M43 2000 The business of hotels / TX911.3.M27S7 1998 Front office procedures / TX911.3 .M27 S87 2013 Sustainability in the hospitality industry : TX911.3 .M27 W35 1999 Introduction to hospitality / TX911.3 .M27 W35 1999 Introduction to hospitality /

Includes bibliographies and index.

The lodging industry -- Hotel organisation -- Front office operations -- Reservations -- Registration -- Front office responsibilities -- Check out ad settlement -- The night audit -- Planning and evaluating operations -- Revenue management -- Managing human resources.

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