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Communication skills in health and social care / Bernard Moss.

By: Material type: TextTextDescription: xix, 249 pagesISBN:
  • 9781526401335
Subject(s):
LOC classification:
  • HV297  .M67 2017
Contents:
Acceptance -- Active listening -- Advising -- Advocacy -- Anti-discriminatory practice -- Assertiveness -- Assessment -- Barriers to good communication -- Breaking bad news -- Chairing meetings -- Challenging -- Communication and social media -- Complaints -- Confidentiality -- Conflict management -- Counselling -- Court room skills -- Eco maps -- Emotional Intelligence (EI) -- Empathy -- Empowerment, resilience and a strengths perspective -- Endings -- Establishing a professional relationship -- Feedback-giving and receiving -- Genograms -- Getting unstuck -- Group work -- Information & communication technology (ICT) and health informatics -- Interpreters -- Inter professional collaboration -- Interviewing children -- Labyrinths -- Learning difficulties -- Loss -- Mediation skills -- Mindfulness -- Motivational interviewing -- Non-verbal communication -- Overcoming fears and anxieties -- Professional capabilities framework (PCF) -- Reflective practice -- Religion -- Spirituality -- Suicide -- Supervision -- Talks and presentations -- Telephone skills -- Time management -- Tricky topics: sexuality and death -- Whistle blowing -- Wrong messages.
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode
Books Books Zetech Library - TRC Reference Non-fiction HV297 .M67 2017 (Browse shelf(Opens below)) C.1 Not For Loan Z008327
Books Books Zetech Library - TRC General Stacks Non-fiction HV297 .M67 2017 (Browse shelf(Opens below)) C.2 Available Z008332

Acceptance -- Active listening -- Advising -- Advocacy -- Anti-discriminatory practice -- Assertiveness -- Assessment -- Barriers to good communication -- Breaking bad news -- Chairing meetings -- Challenging -- Communication and social media -- Complaints -- Confidentiality -- Conflict management -- Counselling -- Court room skills -- Eco maps -- Emotional Intelligence (EI) -- Empathy -- Empowerment, resilience and a strengths perspective -- Endings -- Establishing a professional relationship -- Feedback-giving and receiving -- Genograms -- Getting unstuck -- Group work -- Information & communication technology (ICT) and health informatics -- Interpreters -- Inter professional collaboration -- Interviewing children -- Labyrinths -- Learning difficulties -- Loss -- Mediation skills -- Mindfulness -- Motivational interviewing -- Non-verbal communication -- Overcoming fears and anxieties -- Professional capabilities framework (PCF) -- Reflective practice -- Religion -- Spirituality -- Suicide -- Supervision -- Talks and presentations -- Telephone skills -- Time management -- Tricky topics: sexuality and death -- Whistle blowing -- Wrong messages.

Includes bibliographical references.

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