Hotel Front Office : training Manual / Sudhir Andrews.

includes Index

The hotel industry_Introduction -- Role of international Airlines in the Tourism industry -- Roles of travel agent in the Tourism industry -- Types of Hotels -- Front office_Introduction -- Qualities of front office staff -- Front office salesmanship -- Importance of job description -- Job description of front office assistants -- Departments that front office coordinates with -- Front office procedures for emergencies -- Information -- Reservations -- Taking a reservation on phone -- Processing reservation revisions/cancellations -- Reception -- How to calculate the room position -- Job description of front office cashiers -- Hotel credit -- Foreign currency -- Guest folio -- Allowances --Guest Departure --Safety locker management -- Job description of night auditor -- The transcript -- Lobby -- Job description of bell boy -- Job description of bell captain -- Guest arrival/departure procedure -- Control of bell boys -- Left luggage procedure -- Scanty baggage procedure -- Wake-call procedure -- Processing housekeeping discrepancy -- Other duties of lobby staff.