The Pfeiffer book of successful communication skill-building tools : the most enduring, effective, and valuable training activities for improving interpresonal communication / Jack, Gordon.
Material type: TextPublication details: San Francisco : Pfeiffer, c2004.Description: xvii, 409 p. : ill. ; 23 cmISBN:- 9780470181805
- Book of successful communication skill-building tools
- HD30.3 .G67 2004
Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
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Books | Zetech Library - Mang'u General Stacks | Non-fiction | HD30.3 .P49 2004 (Browse shelf(Opens below)) | C4 | Available | Z000404 | ||
Books | Zetech Library - Pioneer Reference | Non-fiction | HD 30.3 .G67 2004 (Browse shelf(Opens below)) | C3 | Available | Z000402 | ||
Books | Zetech Library - Pioneer Reference | Non-fiction | HD 30.3 .G67 2004 (Browse shelf(Opens below)) | C5 | Available | Z000403 | ||
Books | Zetech Library - TRC General Stacks | Non-fiction | HD30.3 .P49 2004 (Browse shelf(Opens below)) | C1 | Available | Z000407 | ||
Books | Zetech Library - TRC General Stacks | Non-fiction | HD30.3 .P49 2004 (Browse shelf(Opens below)) | C2 | Available | Z000406 |
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HD30.28 .W49 2018 Strategic management and business policy : globalization, innovation, and sustainability / | HD30.3 .J83 2016 Communication skills / | HD30.3 .J83 2016 Communication skills / | HD30.3 .P49 2004 The Pfeiffer book of successful communication skill-building tools : | HD30.3 .Q57 2008 Making the connections : using internal communication to turn strategy into action / | HD30.3 .Q57 2008 Making the connections : using internal communication to turn strategy into action / | HD30.36.U5 .I25 2006 The IABC handbook of organizational communication : a guide to internal communication, public relations, marketing, and leadership / |
Includes bibliographical references.
Part 1: PRESENTATION AND DISCUSSION RESOURCES: Conditions that hinder effective communication -- The lost art of feedback -- The influence continuum -- Communicating communication -- The johari window: a model for eliciting and giving feedback -- Using personality typology to building understanding -- Communicating organizational change: information -- Confrontational communication -- E-mail basics: practical tips to improve communication -- Part 2: EXPERIENTIAL LEARNING ACTIVITIE: In other words: building oral communication skills -- Poor listening habits: identifying and improving them -- Mixed messages: a communication experiment -- Gestures: perceptions and responses -- Time files: negotiating personal effectiveness -- Resistance: a role play -- Seeing ourselves as others see us: using video -- Your voice, yourself: improving vocal presentations -- E-prime: distinguishing facts from opinions -- Speed up! increasing communication skills -- Organizational communication issues -- One-way, Two-way: a communication experiment -- Pass it on: simulating organizational communication --Red light/green light: from fear to hope -- Blivet: a communication experience -- Analyzing and increasing open behavior: the johari window -- Work dialogue: building team relationships -- Defensive and supportive communication: a paired role play -- Mediated message exchange: exploring the implications of distance communication in the work place -- Bugs: improving customer service -- Enhancing communication: identifying techniques -- PART 3: INVENTORIES,QUESTIONNAIRES AND SURVEYS: The communication climate inventory -- Organizational values and voice audit -- Interpersonal communication inventory -- Communication audit: a pairs analysis -- The behavior description -- Cross-cultural interactive preference profile -- Organization behavior describer survey -- The negotiation stance inventory.
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