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Front office operations and management / Ahmed Ismail.

By: Material type: TextTextPublication details: Albany, NY : Delmar Thomson Learning, c2001.Description: xix, 355 p. : ill. ; 25 cmISBN:
  • 0766823431
Subject(s): DDC classification:
  • 647.94/068 21
LOC classification:
  • TX911.3 .F75I86 2001
Online resources:
Contents:
Hotels - Past and present -- Hotel classifications -- The hotel guest -- The guest room -- Hotel organisation -- Front office overview -- Room rate structure -- The property management system -- Guest accounting -- Night audit -- Housekeeping -- Reservations and forecasting -- Measuring hotel performance -- Guest service.
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode
Books Books Zetech Library - TRC General Stacks Non-fiction TX911.3.F75I86 2001 (Browse shelf(Opens below)) C1 Available Z006874

Hotels - Past and present -- Hotel classifications -- The hotel guest -- The guest room -- Hotel organisation -- Front office overview -- Room rate structure -- The property management system -- Guest accounting -- Night audit -- Housekeeping -- Reservations and forecasting -- Measuring hotel performance -- Guest service.

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