Front office operations and management / Ahmed Ismail.
Material type: TextPublication details: Albany, NY : Delmar Thomson Learning, c2001.Description: xix, 355 p. : ill. ; 25 cmISBN:- 0766823431
- 647.94/068 21
- TX911.3 .F75I86 2001
Contents:
Hotels - Past and present -- Hotel classifications -- The hotel guest -- The guest room -- Hotel organisation -- Front office overview -- Room rate structure -- The property management system -- Guest accounting -- Night audit -- Housekeeping -- Reservations and forecasting -- Measuring hotel performance -- Guest service.
Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|---|
Books | Zetech Library - TRC General Stacks | Non-fiction | TX911.3.F75I86 2001 (Browse shelf(Opens below)) | C1 | Available | Z006874 |
Hotels - Past and present -- Hotel classifications -- The hotel guest -- The guest room -- Hotel organisation -- Front office overview -- Room rate structure -- The property management system -- Guest accounting -- Night audit -- Housekeeping -- Reservations and forecasting -- Measuring hotel performance -- Guest service.
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