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Total quality management : text and cases / B. Janakiraman and R.K. Gopal

By: Contributor(s): Material type: TextTextSeries: TQMPublication details: New Delhi : PHI Learning ; 2010.Description: ix, 250p. : ill. ; 21cmISBN:
  • 9788120329959
LOC classification:
  • HD62.15 .J3 2010
Contents:
Introduction to quality concepts -- Managing for quality products and services -- Seven QC tools -- The philosophy of TQM -- Quality gurus -- Quality circles -- Reactive improvement -- Proactive improvement -- Six sigma concepts -- Just in time -- Taguchi and Hoshin -- Quality awards -- Quality standards -- Business process re- engineering -- Bench marking -- Capability maturity model for software industry -- Customer relationship management.
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode
Books Books Zetech Library - Mang'u Non-fiction HD62.15 .J3 2010 (Browse shelf(Opens below)) Available Z003214
Books Books Zetech Library - Pioneer General Stacks Non-fiction HD62.15 .J3 2010 (Browse shelf(Opens below)) C1 Not For Loan Z003212
Books Books Zetech Library - TRC General Stacks Non-fiction HD62.15 .J3 2010 (Browse shelf(Opens below)) C2 Available Z003213

Includes index.

Introduction to quality concepts -- Managing for quality products and services -- Seven QC tools -- The philosophy of TQM -- Quality gurus -- Quality circles -- Reactive improvement -- Proactive improvement -- Six sigma concepts -- Just in time -- Taguchi and Hoshin -- Quality awards -- Quality standards -- Business process re- engineering -- Bench marking -- Capability maturity model for software industry -- Customer relationship management.

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