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TQM in the service sector / R. P. Mohanty and R. R. Lakhe.

By: Contributor(s): Material type: TextTextPublication details: Ahmedabad : Jaico Publishing, 2008.Description: 598p. : ill.; 24cmISBN:
  • 8172249535
Subject(s): LOC classification:
  • HD 62.15 .M64 2008
Contents:
Understanding TQM -- Understanding the service system -- Service quality models -- Customer satisfaction through TQM -- Analytical tools for quality improvement -- Quality measurement -- Implementation of TQM -- ISO 9000 application -- TQM in the healthcare system -- TQM in financial services -- TQM in education -- TQM in the public sector -- TQM in other service systems -- Towards a world class service system.
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode
Books Books Zetech Library - Pioneer General Stacks Non-fiction HD 62.15 .M64 2008 (Browse shelf(Opens below)) C2 Available Z002472
Books Books Zetech Library - TRC General Stacks Non-fiction HD 62.15 .M64 2008 (Browse shelf(Opens below)) C1 Available Z002410
Books Books Zetech Library - TRC General Stacks Non-fiction HD 62.15 .M64 2008 (Browse shelf(Opens below)) C3 Available Z002473
Browsing Zetech Library - TRC shelves, Shelving location: General Stacks, Collection: Non-fiction Close shelf browser (Hides shelf browser)
HD62.15.G5 1995 Total quality management : HD62.15 .J3 2010 Total quality management : HD 62.15 .M64 2008 TQM in the service sector / HD 62.15 .M64 2008 TQM in the service sector / HD62.15.T6 2001 Managing performance improvement / HD62.4.C85 2008 Multinational management : HD62.4 .D47 2008 International management :

Includes bibliographic references

Understanding TQM -- Understanding the service system -- Service quality models -- Customer satisfaction through TQM -- Analytical tools for quality improvement -- Quality measurement -- Implementation of TQM -- ISO 9000 application -- TQM in the healthcare system -- TQM in financial services -- TQM in education -- TQM in the public sector -- TQM in other service systems -- Towards a world class service system.

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