Cases in Call Center Management: Great ideas (th) at work/ Richard Feinberg, Ko de Ruyter, & Lynne Bennington
Material type:
TextPublication details: Mumbai. Jaico Publishing House, c2008Description: x, 356 pages. illISBN: - 9798179924425
- HE8788 .F45 2008
Contents:
Human Resource Management in Call Centers -- Operational management of call centers -- Strategic Mnanagement of Call Centers -- Technology Issues
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Zetech Library - Ruiru Campus General Stacks | Non-fiction | HE8788 .F45 2008 (Browse shelf(Opens below)) | C1 | Checked out Staff Collection | 17/11/2025 | Z012949 |
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Includes index
Human Resource Management in Call Centers -- Operational management of call centers -- Strategic Mnanagement of Call Centers -- Technology Issues
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