TQM in the service sector / R. P. Mohanty and R. R. Lakhe.
Material type: TextPublication details: Ahmedabad : Jaico Publishing, 2008.Description: 598p. : ill.; 24cmISBN:- 8172249535
- HD 62.15 .M64 2008
Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|---|
Books | Zetech Library - Pioneer General Stacks | Non-fiction | HD 62.15 .M64 2008 (Browse shelf(Opens below)) | C2 | Available | Z002472 | ||
Books | Zetech Library - TRC General Stacks | Non-fiction | HD 62.15 .M64 2008 (Browse shelf(Opens below)) | C1 | Available | Z002410 | ||
Books | Zetech Library - TRC General Stacks | Non-fiction | HD 62.15 .M64 2008 (Browse shelf(Opens below)) | C3 | Available | Z002473 |
Includes bibliographic references
Understanding TQM -- Understanding the service system -- Service quality models -- Customer satisfaction through TQM -- Analytical tools for quality improvement -- Quality measurement -- Implementation of TQM -- ISO 9000 application -- TQM in the healthcare system -- TQM in financial services -- TQM in education -- TQM in the public sector -- TQM in other service systems -- Towards a world class service system.
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