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Organizational behaviour in hotels and restaurants : an international perspective / Yvonne Guerrier.

By: Material type: TextTextPublication details: Chichester : John Wiley and Sons Ltd, c1999.Description: viii, 284 p. ; 25 cmISBN:
  • 9780471986508
Subject(s): LOC classification:
  • TX911.3.M27 .G84 1999
Contents:
Introduction -- Ways of seeing organizations -- Ways of seeing hospitality organizations -- The many faces of culture -- Motivation, job perfomance and job satisfaction -- Groups and leading groups -- Designing jobs and organizational structures -- Managers and their roles -- Serving customers -- The wider environment -- Into the future.
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode
Books Books Zetech Library - Pioneer Reference Non-fiction TX911.3.M27G84 1999 (Browse shelf(Opens below)) C1 Not For Loan Z002593
Books Books Zetech Library - TRC General Stacks Non-fiction TX911.3.M27G77 1999 (Browse shelf(Opens below)) C2 Available Z002617

Includes bibliographical references and index.

Introduction -- Ways of seeing organizations -- Ways of seeing hospitality organizations -- The many faces of culture -- Motivation, job perfomance and job satisfaction -- Groups and leading groups -- Designing jobs and organizational structures -- Managers and their roles -- Serving customers -- The wider environment -- Into the future.

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