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Exceptional customer service : going beyond your good service to exceed the customer's expectation / Lisa Ford, David McNair, Bill Perry.

By: Contributor(s): Material type: TextTextPublication details: Avon, Mass. : Adams, 2001.Description: xii, 203 : ill. ; 23 cmISBN:
  • 1580624588
Subject(s): LOC classification:
  • HF5415.5 .F66 2001
Summary: By using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service.
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode
Books Books Zetech Library - Pioneer General Stacks Non-fiction MOT HF5415.5.F66 2001 (Browse shelf(Opens below)) C1 Available Z002478

Includes index.

By using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service.

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