Exceptional customer service : going beyond your good service to exceed the customer's expectation / Lisa Ford, David McNair, Bill Perry.
Material type: TextPublication details: Avon, Mass. : Adams, 2001.Description: xii, 203 : ill. ; 23 cmISBN:- 1580624588
- HF5415.5 .F66 2001
Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|---|
Books | Zetech Library - Pioneer General Stacks | Non-fiction | MOT HF5415.5.F66 2001 (Browse shelf(Opens below)) | C1 | Available | Z002478 |
Includes index.
By using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service.
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