Exceptional customer service : going beyond your good service to exceed the customer's expectation / Lisa Ford, David McNair, Bill Perry.
Material type: TextPublication details: Avon, Mass. : Adams, 2001.Description: xii, 203 : ill. ; 23 cmISBN:- 1580624588
- HF5415.5 .F66 2001
Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
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Books | Zetech Library - Pioneer General Stacks | Non-fiction | MOT HF5415.5.F66 2001 (Browse shelf(Opens below)) | C1 | Available | Z002478 |
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MOT HD69.T54A84 2011 Successful time management : | MOT HD1382.5.H54 2005 How to make millions in real estate in three years starting with no cash / | MOT HD8039.K59R37 2007 Play your best hand : | MOT HF5415.5.F66 2001 Exceptional customer service : | MOT HF5415.5.R6 2001 Customer Relationship Management : | MOT HF5438.8.P74S47 2003 Sales talk : how to power up sales through verbal mastery / | MOT HF5438.8.P75H64 2002 Selling yourself to others; |
Includes index.
By using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service.
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