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Exceptional customer service : going beyond your good service to exceed the customer's expectation / Lisa Ford, David McNair, Bill Perry.

By: Contributor(s): Material type: TextTextPublication details: Avon, Mass. : Adams, 2001.Description: xii, 203 : ill. ; 23 cmISBN:
  • 1580624588
Subject(s): LOC classification:
  • HF5415.5 .F66 2001
Summary: By using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service.
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode
Books Books Zetech Library - Pioneer General Stacks Non-fiction MOT HF5415.5.F66 2001 (Browse shelf(Opens below)) C1 Available Z002478
Browsing Zetech Library - Pioneer shelves, Shelving location: General Stacks, Collection: Non-fiction Close shelf browser (Hides shelf browser)
MOT HD69.T54A84 2011 Successful time management : MOT HD1382.5.H54 2005 How to make millions in real estate in three years starting with no cash / MOT HD8039.K59R37 2007 Play your best hand : MOT HF5415.5.F66 2001 Exceptional customer service : MOT HF5415.5.R6 2001 Customer Relationship Management : MOT HF5438.8.P74S47 2003 Sales talk : how to power up sales through verbal mastery / MOT HF5438.8.P75H64 2002 Selling yourself to others;

Includes index.

By using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service.

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