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1.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by
Edition: 4th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : McGraw-Hill/Irwin, c2006
Availability: Items available for loan: Zetech Library - Pioneer (3)Call number: HD 9980.5 .Z45 2006, ... Not available: Zetech Library - Pioneer: Checked out (1).
2.
Principles of services marketing / Adrian Palmer. by
Edition: 5th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; New York : McGraw-Hill, c2008
Availability: Items available for loan: Zetech Library - Mang'u (1)Call number: HF5415.13.P3242 2008. Zetech Library - TRC (1)Call number: HF5415.13.P3242 2008.
3.
Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2007
Availability: Items available for loan: Zetech Library - TRC (1)Call number: HF5415.13 .L5883 2007.
4.
Services marketing : a managerial approach / Rebekah, Bennett... [et. al]. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Australia : John Wiley & sons, c2003
Availability: Items available for loan: Zetech Library - Mang'u (2)Call number: HF5415.13 .B4 2003, ... Zetech Library - TRC (2)Call number: HF5415.13 .B4 2003, ...
5.
Principles of services marketing / Adrian Palmer. by
Edition: 3rd. ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; New York : McGraw-Hill, c2001
Availability: Items available for loan: Zetech Library - Mang'u (1)Call number: HF 5415.13 .P3242 2001. Zetech Library - TRC (1)Call number: HF 5415.13 .P3242 2001.
6.
Services marketing : concepts, strategies, & cases / K. Douglas Hoffman, John E. G. Bateson. by
Edition: 4th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Australia ; Mason, OH : South-Western, 2008
Availability: Items available for reference: Zetech Library - TRC: Not For Loan (1)Call number: HD 9980.5 .H644 2008.
7.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : McGraw-Hill/Irwin, c2003
Availability: Items available for loan: Zetech Library - TRC (1)Call number: HD 9980.5 .Z45 2003.
8.
Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock. by
Edition: Eighth edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey : World Scientific, c2016
Availability: Items available for loan: Zetech Library - Mang'u (1)Call number: HF5415.13 .L68 2016. Zetech Library - TRC (1)Call number: HF5415.13 .L68 2016. Items available for reference: Zetech Library - TRC: Not For Loan (1)Call number: HF5415.13 .L68 2016.
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